Interpersonal Communication, interpersonal style and Relationship-building Skills. interpersonal communication process • Understanding and applying interpret and respond appropriately to non-verbal communication; 7. CHCMHA Establish and maintain communication and relationships to support the recovery process Date this document was generated: 5 October Apply appropriate communication strategies to establish rapport with person. In relationships, communication allows to you explain to someone else what you keep comfortable eye contact (where culturally appropriate); lean towards the building companionship – sharing experiences, interests and concerns with your . for our health – it makes us feel good, while helping others in the process.
Exude the energy and confidence that you want your clients to feel about your work. Enthusiasm and zeal are attractive personality traits that people enjoy being around and that clients enjoy working with. Acknowledge Your Client as an Individual While your relationship with your client is of a professional nature, acknowledging that you see them as a person—more than a paycheck—can go a long way.
If you know your client is a parent, you may simply ask how their children are doing. If you have a closer relationship with your client, something more personal such as emailing them a news article about their favorite musician might be appropriate and appreciated.
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This is your opportunity to share information that will help the client understand what you do, which will build trust and confidence in the process. Explaining to the client what you did, why you did it, and how you came to your decisions will help them feel knowledgeable and in-the-loop. Be Open In order to build a strong and lasting relationship with clients, they must be able to trust and rely on you as an expert.
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It can be tempting to want to appear agreeable and avoid uncomfortable confrontation by telling a client what you think they want to hear or withholding your true opinion about their project. However, these practices are not only counterproductive, but can also damage your reputation with the client, decreasing your chances of a lasting relationship.
By confidently expressing your honest opinions, clients will respect your initiative and desire for excellence. Exceed Expectations One of the best ways to help build a strong relationship with a client is to develop a reputation as an independent consultant who delivers exceptional results. By setting reasonable expectationsyou give yourself the opportunity to completely impress the client with the final project and position yourself as someone they would like to continue to work with.
Effective communication skill 1: Become an engaged listener When communicating with others, we often focus on what we should say.
However, effective communication is less about talking and more about listening. Listening well means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to convey. Similarly, if the person is agitated, you can help calm them by listening in an attentive way and making the person feel understood. If your goal is to fully understand and connect with the other person, listening in an engaged way will often come naturally.
The more you practice them, the more satisfying and rewarding your interactions with others will become. Tips for becoming an engaged listener Focus fully on the speaker. You need to stay focused on the moment-to-moment experience in order to pick up the subtle nuances and important nonverbal cues in a conversation.
Favor your right ear.
As strange as it sounds, the left side of the brain contains the primary processing centers for both speech comprehension and emotions. Since the left side of the brain is connected to the right side of the body, favoring your right ear can help you better detect the emotional nuances of what someone is saying. Avoid interrupting or trying to redirect the conversation to your concerns. Nod occasionally, smile at the person, and make sure your posture is open and inviting. However, you do need to set aside your judgment and withhold blame and criticism in order to fully understand them.
The most difficult communication, when successfully executed, can often lead to an unlikely connection with someone.
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If there seems to be a disconnect, reflect what has been said by paraphrasing. Ask questions to clarify certain points: You can become more attuned to these frequencies—and thus better able to understand what others are really saying—by exercising the tiny muscles of your middle ear the smallest in the body.
You can do this by singing, playing a wind instrument, or listening to certain types of high-frequency music a Mozart symphony or violin concerto, for example, rather than low-frequency rock, pop, or hip-hop. Nonverbal communication, or body language, includes facial expressions, body movement and gestures, eye contact, posture, the tone of your voice, and even your muscle tension and breathing. Developing the ability to understand and use nonverbal communication can help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work.
You can also use body language to emphasize or enhance your verbal message—patting a friend on the back while complimenting him on his success, for example, or pounding your fists to underline your message. An American teen, a grieving widow, and an Asian businessman, for example, are likely to use nonverbal signals differently. Look at nonverbal communication signals as a group.
6 Tips for Building and Maintaining Client Relationships | MBO Partners
Consider all of the nonverbal signals you receive, from eye contact to tone of voice to body language. Anyone can slip up occasionally and let eye contact go, for example, or briefly cross their arms without meaning to. Adjust your nonverbal signals according to the context.
Avoid negative body language.